How to know when a new digital platform is worth your att...

Shifting to a new platform isn’t about where you show up, Audie Chamberlain writes. It’s about whether your presence actually helps someone make real estate decisions.

Inman Connect

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Every few years, real estate convinces itself that a new platform is about to change everything. Sometimes that’s true. Most of the time, it isn’t.

The hard part isn’t spotting the next new thing. It’s knowing whether it actually changes behavior or simply adds more places to post. Attention is easy to generate. Signal is not.

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A useful recent example is The Wall Street Journal crossing 1 million followers on TikTok. That wasn’t just a social media flex; it’s a behavior shift. A legacy media company built on trust, credibility, discretion and journalistic depth figured out how to show up on a platform designed for speed and discovery without diluting its brand.

They didn’t chase the trend. They translated what already worked. That distinction matters because the real question isn’t whether a platform is growing. It’s whether it changes how trust is formed and if behaviors change.

Attention is not authority

A Reddit thread about an agent can travel faster than a feature in the Wall Street Journal. That doesn’t mean it carries the same weight. One creates awareness. The other creates authority.

Today, platforms like Reddit, TikTok and Discord are shaping perception much earlier in the decision cycle. Buyers and sellers are forming opinions before they ever fill out a form, book a showing or speak to an agent. That doesn’t make traditional media irrelevant; it makes it contextual. Credibility is no longer earned in one place. It’s assembled across many feeds.

Where brokerages get this wrong is treating all attention as equal. It isn’t. If you can’t draw a straight line between where attention happens and where trust is established, you’re not building a brand; you’re just being seen.

Community search isn’t lead generation

Buyers and sellers are increasingly using platforms like Reddit, Instagram, YouTube and TikTok as search engines, but not for listings. They’re looking for answers: what it’s really like to live in a neighborhood, whether a building is quiet, which agent actually knows the market. This isn’t transactional search; it’s social validation.

That’s why measuring community engagement using the same metrics as a traditional lead form misses the point. Community doesn’t convert quickly. It compounds. The value shows up later, in higher-intent conversations, better-informed clients and fewer trust gaps to close once you’re in the room.

If your only KPI is leads this month, you’ll always underinvest in the places shaping decisions before the form exists.

Luxury requires restraint

There’s a real tension between being authentic and being exposed. High-end clients want honesty, but they also expect discretion. You can participate in community platforms without breaking the luxury veil, but only if you understand your role. You’re not there to perform; you’re there to guide.

The agents who do this well don’t overshare or chase engagement. They answer questions calmly and consistently, without trying to win the room. Luxury credibility isn’t loud. It’s steady.

When a platform is worth your time

A platform shift is worth paying attention to when it changes at least one of three things:

How people search
How people evaluate trust
How people decide who gets access

TikTok influencing search behavior in certain markets matters. Reddit shaping reputations through peer discussion matters. A new app that simply adds another place to post does not.

The test is simple. If you stop posting tomorrow, does your authority disappear? If the platform vanished, would your relationships still exist? If the answer to both is no, you’re probably chasing and contributing to the noise.

The one-app test

If you had to delete every social app on your phone except one, which one would you keep? It’s the platform where your clients are already forming opinions, with or without you.

And the first thing you should post tomorrow isn’t a listing, a win or the latest hook. It’s something useful, something specific, something that shows you understand the question behind the question. Platform shifts aren’t about where you show up. They’re about whether your presence actually helps someone decide.

That’s the signal. Everything else is just noise.

Audie Chamberlain will be speaking at Inman Connect New York on Wednesday at 10 a.m. in the Grand Ballroom.

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