If you're having trouble while trying to check out at an online retailer, this might be why.
The logo of Shopify is seen outside its headquarters in Ottawa, Ontario, Canada. (REUTERS / REUTERS)Here’s hoping the retailers offering tasty Cyber Monday deals that caught your eye aren’t having trouble with Shopify. The ecommerce platform is experiencing some issues. According to a support page, some merchants were having trouble logging into the Shopify platform, which was experiencing outages with the checkout and admin systems. Shopify’s point-of-sale (POS), API and mobile and support systems also saw “degraded performance.”
“We are continuing to investigate and apply mitigations for the issues with accessing Admins and POS systems,” Shopify wrote in an update at 12:39PM ET. “Some merchants may also see an issue with POS checkouts, due to not being able to access POS systems.”
At 2:31PM ET, the company posted an update to its status page, saying “We have found and fixed an issue with our login authentication flow, and are seeing signs of recovery for admin and POS login issues now. We are continuing to monitor recovery.” You might start to see some services go back to normal, and it should hopefully not impact your holiday shopping too much.
AdvertisementAdvertisementShopify said in a blog post just last week that it powers 12 percent of ecommerce in the US. Brands including Netflix, Mattel, Supreme, Glossier and Converse are among those that use the platform.
When asked for more details about the outage, Shopify directed Engadget to its status page as well as a tweet posted at 10AM that read, “We're aware of an issue with Admins impacting selected stores, and are working to resolve it.”
Somewhat ironically, that very account posted on November 27 that 56 seconds was the average amount of wait time the prior week and that its team was ready to “keep that pace” for the Black Friday/Cyber Monday shopping rush. It has been hours since the outage was first reported this morning.
Update, December 1 2025, 2:48PM ET: This story has been updated to include Shopify’s latest post about resolving a login authentication issue, as well as its tweet from November 27.
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